HOME-OWNERS INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	22	54%	0	0	19	1	0	2
Marketing & Sales	1	2%	0	0	1	0	0	0
Customer Service	5	12%	0	0	5	0	0	0
Underwriting	13	32%	0	0	12	0	0	1
Total	41		0	0	37	1	0	3

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200