Insurance Company Complaint Ratios
DIFS reviews thousands of insurance complaints every year. Complaints about health, automobile, life, homeowners, and other types of insurance have been counted and compiled into ratios. Complaint ratios are created by dividing the dollar amount (in millions) of written premium into the number of filed complaints. The resulting ratios provide complaint information that can be meaningfully compared across insurance companies, regardless of size.
Why Publish the Complaint Ratios?
The complaint ratios in this report have been made available to provide consumers a way to compare complaints filed against an insurance company that
also takes into account the size of the company. The report lists insurance company ratios by similar types of coverage (e.g. automobile insurance,
health insurance, life insurance). A complaint ratio was established for any company writing more than $1,000,000 in premium.
Compare Insurance Companies by More than Just Complaint Ratios
Complaint ratios are provided as a tool to help consumers choose an insurance company. Other factors should also be used when comparing companies,
such as the following:
- Premiums charged
- Benefits provided by the contract
- Financial stability of the company
- Levels of service provided
It is important to know this report does not indicate a finding of fault of either party to the complaint; it is a summary of complaints filed taking into account the amount of business the insurance company does in Michigan.