STATE AUTOMOBILE MUTUAL INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	1	14%	0	0	0	1	0	0
Customer Service	4	57%	0	0	3	1	0	0
Underwriting	2	29%	0	0	2	0	0	0
Total	7		0	0	5	2	0	0

Mailing Address
518 E Broad St
Columbus, OH 43215-3901

Contact Phone Numbers
Toll Free Number: None
Standard Number: 614-464-5000 ext. 5473