2019 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.
Reason
Insurance Company
HMO
Other
Total
Claim Handling
1,794
(61%)
529
(83%)
4
(07%)
2,327
Marketing & Sales
114
(04%)
5
(01%)
49
(88%)
168
Customer Service
545
(18%)
76
(12%)
1
(02%)
622
Underwriting
493
(17%)
25
(04%)
2
(04%)
520
Totals
2946
635
56
3,637