Liberty Mutual Personal Insurance Company
for the Calendar Year 2020
                    Please note that a single complaint may have multiple complaint reasons
                    
                
            Coverage Type
                    Reason
                        Complaint Reasons
                        Percent
                        Accident & Health
                        Annuity
                        Auto
                        Home
                        Life
                        Other
                    Claim Handling
                                6
                                33%
                                0
                                0
                                1
                                5
                                0
                                0
                            Customer Service
                                2
                                11%
                                0
                                0
                                1
                                1
                                0
                                0
                            Underwriting
                                10
                                56%
                                0
                                0
                                7
                                3
                                0
                                0
                            Total
                            18
                            
                            0
                            0
                            9
                            9
                            0
                            0
                        
                                Mailing Address
                            
                            
                                175 Berkeley St
                            
                                
                                    Mail Stop M09G
                                
                            
                                Boston, MA 02116
                            
                        
                                Contact Phone Numbers
                            
                            
                                Toll Free Number: None
                            
                            
                                Standard Number: 617-654-3680
                            
                        