MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
for the Calendar Year 2019
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
1
8%
1
0
0
0
0
0
Marketing & Sales
2
17%
1
1
0
0
0
0
Customer Service
5
42%
3
1
0
0
1
0
Underwriting
4
33%
4
0
0
0
0
0
Total
12
9
2
0
0
1
0
Mailing Address
1295 State St
Springfield, MA 01111-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 413-788-8411 ext. 2880