Office of Consumer Services

Customer Satisfaction Survey


Thank you for contacting the Department of Insurance and Financial Services (DIFS). We care about your experience and value your feedback.

Your time and effort completing this survey is appreciated. 


DIFS' complaint process was easy to understand.

Telephone communication(s) was courteous and professional.

The analyst communicated with me promptly throughout the process.

The analyst was knowledgeable and professional.

The information provided by the analyst was easy to understand.

All of the issues raised in my complaint were addressed.

I would recommend DIFS' services to others.

Completing the survey does not reopen your complaint file. If you wish to discuss the outcome of your file, please contact the analyst assigned to your complaint.


Thank you for completing the survey.


For more information about DIFS or the services provided, please visit our website at