DIFS Online Complaint Forms

 Consumer Complaint Form

DIFS is able to assist in resolving complaints across several industries including:

  • Insurance
    • Auto
    • Home
    • Life
    • Annuity
    • Health (not including requests for external review)
  • Banking
  • Credit Union
  • Mortgage
  • Other Consumer Financial Products
 Health Care - Request for External Review

DIFS will assist in an external review if ALL the following apply:

  • You have exhausted the health carrier's internal grievance process. (unless waived because the health carrier did not complete their review within the required time).
  • The request is within 127 days of receipt of a final adverse determination.
  • The patient was covered on the date of service.
  • The health care service appears to be a covered benefit.