Coverage Type: Accident and Health
Complaint Ratio per $ 1Million of Direct Premiums Written in Michigan
Companies With at least $ 1Million in Premiums


Company


Complaints
2013
Written
Premiums
2013
Complaint
Ratio
4 EVER LIFE INSURANCE COMPANY 2 $110,918,976 .02
AAA LIFE INSURANCE COMPANY 1 $2,984,541 .34
AETNA LIFE INSURANCE COMPANY 33 $268,661,143 .12
ALLIANCE HEALTH AND LIFE INSURANCE COMPANY 14 $211,873,221 .07
AMERICAN CONTINENTAL INSURANCE COMPANY 1 $10,538,923 .09
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 7 $144,101,060 .05
AMERICAN GENERAL LIFE INSURANCE COMPANY 4 $5,409,205 .74
AMERICAN HERITAGE LIFE INSURANCE COMPANY 3 $8,682,482 .35
AMERICAN INCOME LIFE INSURANCE COMPANY 1 $2,546,098 .39
AMERICAN REPUBLIC INSURANCE COMPANY 3 $1,084,709 2.77
AMERITAS LIFE INSURANCE CORP 3 $7,586,311 .40
ASSURITY LIFE INSURANCE COMPANY 5 $24,825,758 .20
AUTO-OWNERS LIFE INSURANCE COMPANY 1 $4,259,077 .23
BANKERS FIDELITY LIFE INSURANCE COMPANY 1 $5,473,797 .18
BANKERS LIFE AND CASUALTY COMPANY 5 $24,508,133 .20
BCS INSURANCE COMPANY 1 $6,920,990 .14
BLUE CROSS AND BLUE SHIELD OF MICHIGAN 622 $6,572,304,337 .09
BLUE CROSS BLUE SHIELD OF MICHIGAN MUTUAL INSURANCE COMPANY 3 $6,572,304,337 .00
BRIGHTHOUSE LIFE INSURANCE COMPANY 1 $1,599,327 .63
CELTIC INSURANCE COMPANY 7 $4,535,861 1.54
CHEROKEE INSURANCE COMPANY 1 $28,469,630 .04
CHESAPEAKE LIFE INSURANCE COMPANY, THE 3 $5,208,190 .58
CIGNA HEALTH AND LIFE INSURANCE COMPANY 16 $54,792,125 .29
CMFG LIFE INSURANCE COMPANY 1 $23,332,459 .04
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY 4 $15,273,526 .26
COLONIAL PENN LIFE INSURANCE COMPANY 1 $9,021,995 .11
COMBINED INSURANCE COMPANY OF AMERICA 2 $19,231,265 .10
COMPANION LIFE INSURANCE COMPANY 1 $32,930,708 .03
CONNECTICUT GENERAL LIFE INSURANCE COMPANY 10 $97,519,220 .10
CONTINENTAL AMERICAN INSURANCE COMPANY 1 $8,213,495 .12
CONTINENTAL CASUALTY COMPANY 23 $21,287,451 1.08
CONTINENTAL LIFE INSURANCE COMPANY OF BRENTWOOD, TENNESSEE 1 $3,116,965 .32
DELTA DENTAL PLAN OF MICHIGAN, INC. 21 $428,753,837 .05
EXPRESS SCRIPTS INSURANCE COMPANY 1 $39,425,211 .03
FAMILY LIFE INSURANCE COMPANY 1 $3,077,301 .32
FEDERATED MUTUAL INSURANCE COMPANY 6 $36,447,170 .16
FIDELITY SECURITY LIFE INSURANCE COMPANY 1 $23,427,958 .04
GENWORTH LIFE INSURANCE COMPANY 16 $57,491,349 .28
GERBER LIFE INSURANCE COMPANY 1 $9,869,933 .10
GOLDEN RULE INSURANCE COMPANY 38 $117,327,779 .32
GUARANTEE TRUST LIFE INSURANCE COMPANY 3 $7,328,438 .41
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA, THE 51 $83,169,150 .61
HEALTHPLUS INSURANCE COMPANY 3 $201,885,174 .01
HUMANA INSURANCE COMPANY 33 $775,610,504 .04
HUMANADENTAL INSURANCE COMPANY 2 $12,573,464 .16
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) 5 $44,774,774 .11
KANAWHA INSURANCE COMPANY 1 $7,065,719 .14
LIBERTY UNION LIFE ASSURANCE COMPANY 4 $21,102,069 .19
LIFE INSURANCE COMPANY OF NORTH AMERICA 5 $56,701,267 .09
LIFESECURE INSURANCE COMPANY 1 $1,956,099 .51
LINCOLN LIFE ASSURANCE COMPANY OF BOSTON 7 $16,099,047 .43
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE 2 $67,878,622 .03
LOYAL AMERICAN LIFE INSURANCE COMPANY 1 $5,819,589 .17
MADISON NATIONAL LIFE INSURANCE COMPANY, INC. 1 $28,606,704 .03
MEGA LIFE AND HEALTH INSURANCE COMPANY, THE 1 $3,874,936 .26
METROPOLITAN LIFE INSURANCE COMPANY 13 $154,169,693 .08
MUTUAL OF OMAHA INSURANCE COMPANY 2 $9,284,066 .22
NASSAU LIFE INSURANCE COMPANY OF TEXAS 1 $1,390,688 .72
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA. 1 $23,712,683 .04
NEW YORK LIFE INSURANCE COMPANY 2 $6,812,949 .29
NIPPON LIFE INSURANCE COMPANY OF AMERICA 1 $17,356,823 .06
NORTHWESTERN MUTUAL LIFE INSURANCE COMPANY, THE 1 $28,063,414 .04
ORDER OF UNITED COMMERCIAL TRAVELERS OF AMERICA, THE 3 $2,020,217 1.48
PAN-AMERICAN LIFE INSURANCE COMPANY 1 $6,184,544 .16
PENNSYLVANIA LIFE INSURANCE COMPANY 1 $1,972,239 .51
PHYSICIANS MUTUAL INSURANCE COMPANY 1 $2,853,187 .35
PRINCIPAL LIFE INSURANCE COMPANY 1 $25,921,982 .04
PRIORITY HEALTH INSURANCE COMPANY 20 $197,531,222 .10
PROFESSIONAL INSURANCE COMPANY 3 $2,210,938 1.36
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 1 $36,592,896 .03
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE 2 $32,304,639 .06
RELIANCE STANDARD LIFE INSURANCE COMPANY 3 $25,977,604 .12
RENAISSANCE LIFE & HEALTH INSURANCE COMPANY OF AMERICA 3 $23,446,305 .13
RIVERSOURCE LIFE INSURANCE COMPANY 2 $16,311,394 .12
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA 1 $3,885,946 .26
SILVERSCRIPT INSURANCE COMPANY 1 $95,577,047 .01
STANDARD INSURANCE COMPANY 4 $16,415,533 .24
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 1 $16,310,431 .06
SUN LIFE ASSURANCE COMPANY OF CANADA 2 $28,946,993 .07
TIME INSURANCE COMPANY 5 $46,853,828 .11
TRANSAMERICA LIFE INSURANCE COMPANY 1 $12,976,045 .08
TRANSAMERICA PREMIER LIFE INSURANCE COMPANY 2 $7,250,164 .28
TRUSTMARK INSURANCE COMPANY 3 $4,760,691 .63
TRUSTMARK LIFE INSURANCE COMPANY 1 $6,424,918 .16
UNION SECURITY INSURANCE COMPANY 1 $15,516,084 .06
UNITED OF OMAHA LIFE INSURANCE COMPANY 4 $76,006,109 .05
UNITED STATES FIRE INSURANCE COMPANY 1 $1,876,247 .53
UNITEDHEALTHCARE INSURANCE COMPANY 52 $610,067,913 .09
UNITEDHEALTHCARE LIFE INSURANCE COMPANY 1 $3,847,005 .26
UNIVERSITY OF MICHIGAN HEALTH INSURANCE COMPANY 1 $41,668,537 .02
UNUM LIFE INSURANCE COMPANY OF AMERICA 8 $93,014,577 .09
US HEALTH AND LIFE INSURANCE COMPANY 8 $32,987,241 .24
WASHINGTON NATIONAL INSURANCE COMPANY 3 $7,058,490 .43
WELLCARE PRESCRIPTION INSURANCE, INC. 1 $33,534,066 .03