Liberty Mutual Personal Insurance Company

for the Calendar Year 2024

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	42	45%	0	0	27	14	0	1
Marketing & Sales	3	3%	0	0	3	0	0	0
Customer Service	20	22%	0	0	16	4	0	0
Underwriting	28	30%	0	0	24	4	0	0
Total	93		0	0	70	22	0	1

Mailing Address
175 Berkeley St
Mail Stop M09G
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-654-3680