Liberty Mutual Personal Insurance Company

for the Calendar Year 2023

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	42	50%	0	0	29	13	0	0
Marketing & Sales	2	2%	0	0	2	0	0	0
Customer Service	23	27%	0	0	22	1	0	0
Underwriting	17	20%	0	0	14	3	0	0
Total	84		0	0	67	17	0	0

Mailing Address
175 Berkeley St
Mail Stop M09G
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-654-3680