Liberty Mutual Personal Insurance Company

for the Calendar Year 2021

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	24	32%	0	0	14	9	0	1
Marketing & Sales	2	3%	0	0	2	0	0	0
Customer Service	10	14%	0	0	7	3	0	0
Underwriting	38	51%	0	0	33	5	0	0
Total	74		0	0	56	17	0	1

Mailing Address
175 Berkeley St
Mail Stop M09G
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-654-3680