CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2025

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	60	61%	0	0	37	23	0	0
Customer Service	12	12%	0	0	7	4	0	1
Underwriting	27	27%	0	0	11	16	0	0
Total	99		0	0	55	43	0	1

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200