CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2024

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	50	56%	0	0	29	21	0	0
Marketing & Sales	1	1%	0	0	0	1	0	0
Customer Service	11	12%	0	0	8	3	0	0
Underwriting	28	31%	0	0	14	14	0	0
Total	90		0	0	51	39	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200