CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2023

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	49	64%	0	0	32	17	0	0
Marketing & Sales	1	1%	0	0	0	1	0	0
Customer Service	12	16%	0	0	7	5	0	0
Underwriting	14	18%	0	0	8	6	0	0
Total	76		0	0	47	29	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200