CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2022

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	33	51%	0	0	25	8	0	0
Marketing & Sales	1	2%	0	0	1	0	0	0
Customer Service	17	26%	0	0	14	2	0	1
Underwriting	14	22%	0	0	8	6	0	0
Total	65		0	0	48	16	0	1

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200