CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2021

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	34	57%	0	0	30	4	0	0
Marketing & Sales	4	7%	0	0	2	2	0	0
Customer Service	6	10%	0	0	5	1	0	0
Underwriting	16	27%	0	0	12	4	0	0
Total	60		0	0	49	11	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200