CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	23	44%	0	0	23	0	0	0
Marketing & Sales	1	2%	0	0	1	0	0	0
Customer Service	4	8%	0	0	3	1	0	0
Underwriting	24	46%	0	0	18	5	0	1
Total	52		0	0	45	6	0	1

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200