CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	23	52%	0	0	18	5	0	0
Customer Service	5	11%	0	0	4	1	0	0
Underwriting	16	36%	0	0	11	5	0	0
Total	44		0	0	33	11	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200