CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	15	58%	0	0	14	1	0	0
Marketing & Sales	1	4%	0	0	1	0	0	0
Customer Service	4	15%	0	0	4	0	0	0
Underwriting	6	23%	0	0	6	0	0	0
Total	26		0	0	25	1	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200