CITIZENS INSURANCE COMPANY OF THE MIDWEST

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	15	52%	0	0	15	0	0	0
Marketing & Sales	1	3%	0	0	1	0	0	0
Customer Service	8	28%	0	0	8	0	0	0
Underwriting	5	17%	0	0	4	1	0	0
Total	29		0	0	28	1	0	0

Mailing Address
440 Lincoln Street
Worcester, MA 01653

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200