HUMANA INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	32	59%	32	0	0	0	0	0
Marketing & Sales	1	2%	1	0	0	0	0	0
Customer Service	15	28%	15	0	0	0	0	0
Underwriting	6	11%	6	0	0	0	0	0
Total	54		54	0	0	0	0	0

Mailing Address
PO Box 740036
Louisville, KY 40201-7436

Contact Phone Numbers
Toll Free Number: None
Standard Number: 502-476-9862