METROPOLITAN LIFE INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	19	51%	13	0	0	0	6	0
Marketing & Sales	2	5%	0	1	0	0	1	0
Customer Service	12	32%	3	1	0	0	8	0
Underwriting	4	11%	2	0	0	0	2	0
Total	37		18	2	0	0	17	0

Mailing Address
200 Park Ave
New York, NY 10166

Contact Phone Numbers
Toll Free Number: None
Standard Number: 813-801-2100