METROPOLITAN LIFE INSURANCE COMPANY

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	12	44%	8	0	0	0	4	0
Marketing & Sales	1	4%	1	0	0	0	0	0
Customer Service	13	48%	4	0	0	0	9	0
Underwriting	1	4%	1	0	0	0	0	0
Total	27		14	0	0	0	13	0

Mailing Address
200 Park Ave
New York, NY 10166

Contact Phone Numbers
Toll Free Number: None
Standard Number: 813-801-2100