MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY

for the Calendar Year 2019
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 1 8% 1 0 0 0 0 0
Marketing & Sales 2 17% 1 1 0 0 0 0
Customer Service 5 42% 3 1 0 0 1 0
Underwriting 4 33% 4 0 0 0 0 0
Total 12 9 2 0 0 1 0
Mailing Address
1295 State St
Springfield, MA 01111-0002
 Contact Phone Numbers
Toll Free Number: None
Standard Number: 413-788-8411 ext. 2880