MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Marketing & Sales	1	20%	0	1	0	0	0	0
Customer Service	3	60%	2	1	0	0	0	0
Underwriting	1	20%	1	0	0	0	0	0
Total	5		3	2	0	0	0	0

Mailing Address
1295 State St
Springfield, MA 01111-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 413-788-8411 ext. 2880