JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2025
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 6 38% 2 1 0 0 3 0
Marketing & Sales 1 6% 0 0 0 0 1 0
Customer Service 9 56% 2 1 0 0 6 0
Total 16 4 2 0 0 10 0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
 Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565