JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2024

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	3	25%	3	0	0	0	0	0
Marketing & Sales	1	8%	0	1	0	0	0	0
Customer Service	6	50%	4	0	0	0	2	0
Underwriting	2	17%	2	0	0	0	0	0
Total	12		9	1	0	0	2	0

Mailing Address
200 Berkeley Street
Boston, MA 02116-5010

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565