JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2023

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	3	27%	3	0	0	0	0	0
Marketing & Sales	1	9%	0	0	0	0	1	0
Customer Service	5	45%	3	0	0	0	2	0
Underwriting	2	18%	2	0	0	0	0	0
Total	11		8	0	0	0	3	0

Mailing Address
200 Berkeley Street
Boston, MA 02116-5010

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565