JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2021

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	1	11%	1	0	0	0	0	0
Marketing & Sales	1	11%	0	0	0	0	1	0
Customer Service	4	44%	1	0	0	0	3	0
Underwriting	3	33%	3	0	0	0	0	0
Total	9		5	0	0	0	4	0

Mailing Address
200 Berkeley Street
Boston, MA 02116-5010

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565