JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	1	7%	0	0	0	0	1	0
Marketing & Sales	3	20%	0	0	0	0	3	0
Customer Service	9	60%	3	1	0	0	5	0
Underwriting	2	13%	0	0	0	0	2	0
Total	15		3	1	0	0	11	0

Mailing Address
200 Berkeley Street
Boston, MA 02116-5010

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565