JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2017
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 2 15% 1 0 0 0 1 0
Customer Service 9 69% 2 1 0 0 6 0
Underwriting 2 15% 1 0 0 0 1 0
Total 13 4 1 0 0 8 0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
 Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565