JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2015
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 4 33% 2 0 0 0 2 0
Customer Service 7 58% 4 1 0 0 2 0
Underwriting 1 8% 0 0 0 0 1 0
Total 12 6 1 0 0 5 0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
 Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565