JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	4	27%	2	1	0	0	1	0
Marketing & Sales	1	7%	1	0	0	0	0	0
Customer Service	8	53%	2	2	0	0	4	0
Underwriting	2	13%	1	0	0	0	1	0
Total	15		6	3	0	0	6	0

Mailing Address
200 Berkeley Street
Boston, MA 02116-5010

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565