GENWORTH LIFE AND ANNUITY INSURANCE COMPANY

for the Calendar Year 2017

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	1	12%	1	0	0	0	0	0
Customer Service	4	50%	0	1	0	0	3	0
Underwriting	3	38%	0	0	0	0	3	0
Total	8		1	1	0	0	6	0

Mailing Address
6604 W Broad St
Richmond, VA 23230-1702

Contact Phone Numbers
Toll Free Number: None
Standard Number: 804-662-2617