GENWORTH LIFE AND ANNUITY INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	3	43%	1	1	0	0	1	0
Marketing & Sales	1	14%	0	1	0	0	0	0
Customer Service	2	29%	0	0	0	0	2	0
Underwriting	1	14%	0	0	0	0	1	0
Total	7		1	2	0	0	4	0

Mailing Address
6604 W Broad St
Richmond, VA 23230-1702

Contact Phone Numbers
Toll Free Number: None
Standard Number: 804-662-2617