BANKERS LIFE AND CASUALTY COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	2	12%	1	0	0	0	1	0
Marketing & Sales	3	19%	2	1	0	0	0	0
Customer Service	7	44%	3	3	0	0	1	0
Underwriting	4	25%	3	0	0	0	1	0
Total	16		9	4	0	0	3	0

Mailing Address
303 E Wacker Dr 5th Fl
Chicago, IL 60601

Contact Phone Numbers
Toll Free Number: None
Standard Number: 317-817-6100