BANKERS LIFE AND CASUALTY COMPANY

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	1	5%	1	0	0	0	0	0
Marketing & Sales	8	40%	1	3	0	0	4	0
Customer Service	10	50%	3	1	0	0	6	0
Underwriting	1	5%	1	0	0	0	0	0
Total	20		6	4	0	0	10	0

Mailing Address
303 E Wacker Dr 5th Fl
Chicago, IL 60601

Contact Phone Numbers
Toll Free Number: None
Standard Number: 317-817-6100