AETNA LIFE INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	26	76%	24	0	0	0	2	0
Marketing & Sales	1	3%	1	0	0	0	0	0
Customer Service	6	18%	2	0	0	0	4	0
Underwriting	1	3%	1	0	0	0	0	0
Total	34		28	0	0	0	6	0

Mailing Address
Rt 21
151 Farmington Ave
Hartford, CT 06156-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 860-273-7126