AETNA LIFE INSURANCE COMPANY

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	29	74%	27	0	0	0	2	0
Marketing & Sales	1	3%	1	0	0	0	0	0
Customer Service	5	13%	5	0	0	0	0	0
Underwriting	4	10%	4	0	0	0	0	0
Total	39		37	0	0	0	2	0

Mailing Address
Rt 21
151 Farmington Ave
Hartford, CT 06156-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 860-273-7126