Blue Cross and Blue Shield of Michigan

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	520	77%	519	0	1	0	0	0
Marketing & Sales	7	1%	7	0	0	0	0	0
Customer Service	109	16%	109	0	0	0	0	0
Underwriting	40	6%	40	0	0	0	0	0
Total	676		675	0	1	0	0	0

Mailing Address
600 E Lafayette Blvd Mc 0801
Detroit, MI 48226

Contact Phone Numbers
Toll Free Number: None
Standard Number: 313-225-9095