CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	8	47%	0	0	1	7	0	0
Marketing & Sales	1	6%	0	0	1	0	0	0
Customer Service	3	18%	0	0	0	3	0	0
Underwriting	5	29%	0	0	0	5	0	0
Total	17		0	0	2	15	0	0

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200