CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	7	70%	0	0	1	6	0	0
Customer Service	1	10%	0	0	0	1	0	0
Underwriting	2	20%	0	0	0	2	0	0
Total	10		0	0	1	9	0	0

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200