CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2017

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	18	64%	0	0	8	10	0	0
Customer Service	4	14%	0	0	3	1	0	0
Underwriting	6	21%	0	0	2	4	0	0
Total	28		0	0	13	15	0	0

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200