CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	18	72%	0	0	3	14	0	1
Customer Service	4	16%	0	0	1	3	0	0
Underwriting	3	12%	0	0	1	2	0	0
Total	25		0	0	5	19	0	1

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200