CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	6	32%	0	0	2	4	0	0
Customer Service	5	26%	0	0	5	0	0	0
Underwriting	8	42%	0	0	2	5	0	1
Total	19		0	0	9	9	0	1

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200