CITIZENS INSURANCE COMPANY OF AMERICA

for the Calendar Year 2013

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	25	47%	0	0	5	18	0	2
Marketing & Sales	3	6%	0	0	0	3	0	0
Customer Service	6	11%	0	0	1	4	0	1
Underwriting	19	36%	0	0	4	15	0	0
Total	53		0	0	10	40	0	3

Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200