HOME-OWNERS INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	33	49%	0	0	23	7	0	3
Marketing & Sales	2	3%	0	0	1	0	0	1
Customer Service	11	16%	0	0	10	0	0	1
Underwriting	21	31%	0	0	19	1	0	1
Total	67		0	0	53	8	0	6

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200