HOME-OWNERS INSURANCE COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	50	58%	0	0	17	30	0	3
Marketing & Sales	9	10%	0	0	5	3	0	1
Customer Service	9	10%	0	0	8	1	0	0
Underwriting	18	21%	0	0	9	6	0	3
Total	86		0	0	39	40	0	7

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200