USAA CASUALTY INSURANCE COMPANY

for the Calendar Year 2024

Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 26 60% 0 0 18 8 0 0
Customer Service 9 21% 0 0 5 4 0 0
Underwriting 8 19% 0 0 6 2 0 0
Total 43 0 0 29 14 0 0
Mailing Address
9800 Fredericksburg Rd
San Antonio, TX 78288-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 210-498-2211